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Store Policies

Returns Policy

You must contact us prior to the return of any item. You may return most new, unopened items within 7 days of delivery for a full refund of the price paid for the item. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Our shopping cart does NOT calculate freight - during checkout and on your order confirmation, freight will therefore show as $0.00 - NOTE we will add shipping costs during order processing in line with the freight information. If you want us to provide a shipping quote before we process your order, you must request this in the Order Instructions section during the final checkout step.

Secure Online Ordering

Our secure shopping system incorporates industry standard data encryption and is protected by the latest in hardware firewall technology. This ensures your private information is kept private throughout the payment process.  When you have finished shopping, while viewing the contents of your shopping cart proceed to the checkout to finalize your order.  Here you will be required to enter your name, delivery address, contact details and payment information.  You have the choice of creating an account (to save you having to re-enter all your name, address and email details) - good idea for repeat customers - or you may check out as a guest.  When completed, you will be provided with a summary of your order which you may print for your records.  You will also be sent an order confirmation by email (which will NOT include freight costs which will be added as shown above under "shipping") and Crochet Australia will normally process your order as soon as possible (usually within 1 to 2 working days). 

Accepted Forms of Payment 

We accept Mastercard and Visa from all customers - your card is not charged until we process the order just prior to despatch. We also accept Direct Deposit, cheque and money order from Australian customers only. Australian customers not paying by credit card will be emailed with required payment amount and if applicable direct deposit details.  As we will not despatch your goods until payment is received, credit card payment is recommended if order is urgent. 

Mail  Ordering

Complete the printable order form (html) or (pdf) and mail to:  

Crochet Australia
PO Box 285

YANDINA QLD 4561
Australia  

  

Please ensure you provide clear details to avoid delays.  Australian residents may enclose cheque or money order payment with mail orders - please allow for postage and handling - see freight info below.  Excess payment will result in credit note, insufficient payment will result in either invoice for balance or request for additional funds prior to despatch. 

Phone Ordering 

Australian residents please telephone (07) 54728 586 between 9.00am and 3.30pm EST Mon, Tues,Thurs & Friday and between 9.00am and 12.00pm on the first Saturday of each month (Closed Wed).

International customers please telephone +61 7 54728586 noting time difference (we are GMT +10hrs). 

 

Free Gift for Orders over $100.00 and orders over $250.00

During check out, if your order totals $100.00 or more (excluding Gift Vouchers) then you may choose a free gift from those available.  If your order totals $250.00 or more (excluding Gift Vouchers) then you may choose a free gift from that section.  Only one free gift is available per order.  We will generally provide what we consider a suitable gift if you do not select one yourself.

 

Free Patterns

Orders for free patterns will only be accepted if ordered with other goods.