Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
International orders – we have included estimated costs only for large orders. Once your order is received we will calculate actual shipping costs and advise if any additional charge is due in line with our freight information.
Secure Online Ordering
Our secure shopping system incorporates industry standard data encryption and is protected by the latest in hardware firewall technology. This ensures your private information is kept private throughout the payment process. When you have finished shopping, while viewing the contents of your shopping cart proceed to the checkout to finalize your order. Here you will be required to enter your name, delivery address, contact details and payment information. Please create an account – this will save you having to re-enter all your name, address and email details, and will enable you to see your order history. When completed, you will be provided with a summary of your order which you may print for your records. You will also be sent an order confirmation by email and Crochet Australia will normally process your order as soon as possible.
Our policy is to ship all orders received before midday on the same day (weekends and public holidays excluded).
Accepted Forms of Payment
We accept Mastercard, Visa, and Paypal from all customers via our secure cart. Your payment is processed securely via the PayPal payment gateway. You may also pay by direct deposit, but please note goods are only sent once payment is received into our bank. If you wish to pay by cheque or money order please contact us via phone.
Mail Ordering
Orders may be sent by mail to:
Crochet Australia
PO Box 285
YANDINA QLD 4561
Australia
Please ensure you provide clear details to avoid delays. Australian residents may enclose cheque or money order payment with mail orders – please allow for postage and handling – see our postage policy. Excess payment will result in credit note, insufficient payment will result in either an invoice for the balance or request for additional funds prior to despatch.
Phone Ordering
Australian residents please telephone (07) 54728 586 between 9.00am and 3.00pm EST Monday to Friday and between 9.00am and 12.00pm on the first Saturday of each month.
International customers please telephone +61 7 54728586 noting time difference (we are GMT +10hrs).
Domestic orders only – Free Post on regular post or discounted express post on Orders of goods over $150.00.